Selecting The Lion Consultancy as your strategic training partner is ultimately your first step to achieving contact centre excellence.We will support, coach and develop your leaders and frontline staff to go from good to great.Our in-person training solutions are built on decades of experience by award winning trainers, contact centre strategists, high calibre corporate leaders and performance coaches with a military leadership background.

Our associates are carefully selected through our rigorous onboarding process.

Your teams will learn how to manage complaints more professionally. We will share best practices for diffusing emotionally charged situations, enabling advisors to build better rapport with abusive customers. It is essential to resolve customer conflict before it escalates. Together we can increase customer loyalty and enhance your business reputation.

Choose from the following courses below or contact us for a more bespoke course tailored to your needs.

• Understanding mindset – Victim to Victor
• Lion Unleashed – Warrior mindset
• Never terminate the call (Office Warriors)
• Change your perception to conflict.
• Emotional intelligence
• Building Rapport
• Effective Sales Questioning
• Handling customer objections
• Creating advocates
• Motivating teams
• Coaching vs Mentoring
• Managing performance
• Closing with confidence