Course Overview: The training focuses on three key areas:
1. Stress Management: Techniques to remain calm and focused during busy shifts, overcoming workplace challenges with poise and professionalism.
2. Teamwork & Communication: Exercises that enhance collaboration, trust, and clear communication among colleagues, fostering a supportive, efficient work environment.
3. Mental Toughness & Adaptability: Strategies to help staff quickly adapt to change, push through adversity, and bounce back from setbacks.
Course Structure:
Introduction to Resilience: Understanding the mental and physical foundations of resilience.
Team-Building Exercises: Fun and engaging activities that require cooperation and problem-solving.
Stress Simulation Challenges: Realistic scenarios that mimic high-pressure situations common in hospitality, such as busy service times or last-minute event changes.
Mindfulness & Focus Techniques: Learn how to stay grounded and maintain focus in chaotic environments.
Reflection & Debrief: After each activity, there will be group discussions on lessons learned and how to apply these insights to everyday work.
Why Choose This Course?
Tailored for Hospitality: Specifically developed for hospitality staff, addressing the unique challenges faced in this sector.
Boost Confidence & Morale: Strengthen your team’s confidence and resilience, resulting in improved service delivery and customer satisfaction.
Professional Development: Equip your team with transferable skills that enhance both personal and professional growth.
Learning outcomes
By the end of this course, your staff will have a deeper understanding of how to cope with stress, work more effectively as a team, and approach challenges with a positive, resilient Lion mindset.
Duration: 2 hour masterclass, Full-day or Half-day options available
Location: On-site, at one of our partner locations or at the military barracks.
Booking & Enquiries: Contact us today to tailor a training session for your team!
This course is an excellent investment in your staff’s development, enhancing both their personal growth and your business’s success.